Key challenges
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Not all apps are popular
Aside novelty visits, many utility apps are not used regularly by customers.
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Where are the customers?
Internet users are increasingly using mobile devices. To address its customers, Eesti Energia needed to engage with customers in the same environment where they are.
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Need for upgrades
Utility apps can become quickly outdated if not renewed and reworked constantly.
Net Group response to the challenge
Net Group played the key role in bringing together several teams
Net Group played a key role in encoding the design and developing the app in technical aspects. We also created application screens, worked with service layers and helped with front-end functionalities. Part of the success of the project came from coordination by Net Group that guaranteed understanding between the client and several technological teams.
Value gained
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World class user interface
Net Group made sure that the application was visually appealing and easy to use.
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Always upgraded
To remain relevant, the app has a built in logic that allows easy upgrades to meet the changing customer habits and technological platforms.
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High engagement
The app has 20 000 active monthly users.
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Scalability
By today the application is scalable to other markets.
Reference
by the client
Synergistic cooperation
Net Group’s experts worked with our team from start to end and we came through with the project with pride.
Client Reference
Head of E-Channels at Eesti Energia
Client Reference
Head of E-Channels at Eesti Energia